AI and Healthcare: Tips for Staying Safe and Informed
Technology plays a growing role in how we manage our health. Many people already use digital tools like fitness trackers and patient portals to stay connected with their care.
Artificial intelligence (AI) is also becoming part of that experience. Some people use AI to look up health questions. Others use it to better understand medical terms or learn more about a condition.
Dr. Michelle Hill is a board-certified physician and medical director with Blue Cross and Blue Shield of Minnesota. She says AI can be a helpful resource when used the right way. But it’s important to understand where it can be helpful and where it is still necessary to rely on a healthcare professional.
Here are a few do’s and don’ts to keep in mind.
DO: Use AI-powered tools to stay organized
You may already be using AI in your healthcare routine without realizing it. Many patient portals, health apps and wearable devices use it to send reminders and organize your health information. Some also offer tailored insights based on the information you enter.
These tools are a great example of how AI can make healthcare more efficient. They can help you keep track of appointments and medications. They can also support your health goals and make it easier to stay involved in your care.
DON’T: Use AI to diagnose symptoms
One of the most important things to remember is that AI cannot replace your healthcare provider.
Dr. Hill notes that AI does not know your full medical history. It also does not have enough context to understand what may be causing your symptoms. It can feel like a fast way to get answers, but these tools should never be used to diagnose a condition or determine whether a situation is urgent.
“If you are experiencing dizziness, chest pain, shortness of breath, medication side effects or any other new or concerning symptoms, contact your doctor, pharmacist or care team directly,” Dr. Hill says.
DO: Use AI for general health information and learning
AI can be helpful when you want to learn more about a health topic or medical condition. Dr. Hill says it can explain medical terms in plain language. It can also provide general information about conditions like high cholesterol or diabetes. It may even help you recognize common medication side effects.
Using AI this way can help you feel more informed about your health. Just remember: The information it provides should be used as a starting point, not a final answer.
DON’T: Start or stop medications based on AI advice
Dr. Hill stresses that medication decisions should always involve a healthcare professional.
AI gives general information about medications and side effects. But it does not know your full health history. It does not know your current prescriptions or allergies. And it may not consider all possible drug interactions. If you have questions about a medication, talk with your doctor or pharmacist before making any changes.
DO: Protect your personal information
Finally, be careful about what you share when using AI tools. Dr. Hill recommends not sharing any private personal data. This includes Social Security numbers, bank information, insurance details and passwords.
Use trusted platforms when you can. Avoid websites or apps you do not know. Like with any online tool, AI should be used with your privacy in mind.
Keep the human connection
AI can be a useful resource for learning, staying organized and finding general health information. But it works best when paired with guidance from healthcare professionals who know you and your health history.
As more people use AI to answer health questions, Dr. Hill encourages patients to bring those questions to their doctor, nurse or pharmacist. Your care team can help you correct any misinformation and make decisions that are right for you.
As Dr. Hill puts it, think of AI as a tool, not a replacement for your healthcare team.
