Member login and account creation help
Get help with common errors and questions
Account basics
Personalized experience
Your member account connects you to your plan details, claims, benefits and more.
Log in or create an account to:
- Track claims
- Access your digital ID card
- Find in-network providers, pharmacies and covered drugs
- Use wellness tools and programs
Account security
Your privacy is important and we follow state and federal regulations.
- Each member account requires a unique email address to protect personal health information
- Children 12 and older and spouses are required to have their own online account to see claim detail
- Most policy holders have access to family totals, their claims and those of minors under 12. Certain policy holders will not be able to see family totals.
Common error messages
"The information you entered doesn't match our records"
Enter your information again:
- Be sure to enter your name and member ID number exactly as they appear on your ID card
- If you still can't create an account, call the phone number on the back of your ID card
"Email is in use. Enter a different email."
An existing account is already connected to the email address you entered. For security reasons, two accounts can't use the same email address. Use a different email address for your account.
"Member already created an account. Try logging in."
You do not need to re-register if you have a new Blue Cross MN plan.
Your registration stays with you if you change plans or if you are returning to a Blue Cross plan after time away.
Frequently asked questions
What information do I need to create an account?
- The ID number on your member ID card
- Your first and last name, typed exactly as they appear on your card
- Your date of birth, entered mm/dd/yyyy
- A personal email address that is not already used for another Blue Cross MN member account
How do I reset my password?
If you forgot your password or your password isn't working you can reset it.
My account has been locked. Now what?
The simplest way to unlock your account is to reset your password.
Why did I get locked out of my account?
You will be locked out of your account after five unsuccessful attempts to log in. You will receive an email after the fifth attempt with a link to help you unlock your account.
- If you are trying to log in with an email address that is different than the address you used to create your account you will not receive this message. You must use the email address associated with your account.
How do I change the email address associated with my account?
Log in to your account to update your email address.
I forgot which email address is associated with my account. How can I find it?
Use the password reset tool, enter the required information, then check your email accounts for the automatic message sent by Blue Cross to verify which email address is associated with your account.
You can also call the customer service number on the back of your member ID card.
What if I did not receive a verification code?
The verification code will be delivered to your email inbox. Remember to check your spam or junk folder.
If you have have made multiple requests for a verification code, be sure to use the most recent code. Previous codes will not work.
If the code never arrives, call the number on the back of your ID card.
Do I need to create an new account if I move to a different Blue Cross MN plan?
If you already have a member account you do not need to register again. You should log in or reset your password.
Login may be unavailable every Sunday from 4-8 a.m. due to planned maintenance.