When you use your health plan benefits, you want to know that your medical bills are getting paid.
Find out the status of your Blue Cross and Blue Shield of Minnesota or Blue Plus claims online or through customer service.
Submitting claims to Blue Cross
If you visit an in-network doctor, hospital or other health care provider, you don’t need to submit a claim to Blue Cross. Your provider will submit the claim for you.
If you visit an out-of-network provider, you will need to submit one of these claim forms to Blue Cross (the address is on the form):
Note: Some health plans may use different claim forms.
Claim summary will be sent to you
If you owe the provider more than the copay for an office visit, Blue Cross will send you an Explanation of Benefits (EOB) after the claim has been paid. It shows what services you received, what your health plan paid and the amount you’re responsible for paying to the provider.
Tracking Blue Cross claim payments online
You can check the status of your claims online on the Blue Cross member website. Register on this secure site on your first visit. Then sign in each time you visit.
When logged in you can:
- Check the status of a claim
- View past claims
- See what the plan paid and what you need to pay out-of-pocket
- Check your Health Savings Account (HSA) balance if you have an account
- Identify progress toward meeting your deductible and/or out-of-pocket maximum
How to file a complaint
If you'd like to make a complaint or file an appeal about a claim that was denied, call customer service at the number on the back of your member ID card. If you are unable to resolve your complaint, you can file an appeal.
Support resources
Questions? We can help.
If you want to speak to someone about a claim, call customer service at the number on the back of your member ID card.