Get to know your Platinum Blue (Cost) plan
Get the most from your Platinum BlueSM plan by exploring your plan benefits, tools and resources.
Benefits
Over-the-counter (OTC) benefit
Your plan offers you an allowance to purchase over-the-counter medications and health-related items to help you live a healthy lifestyle.
SilverSneakers fitness program
SilverSneakers® provides access to thousands of fitness locations nationwide, on-demand workout videos and online classes.
Hearing aid benefit
TruHearing® helps with your hearing loss, so you can stay connected. Get a free online screening, a comprehensive hearing exam, free aftercare, and more with your TruHearing benefit.
Dental benefit
Maintaining good dental and oral health goes a long way in affecting your overall health. Your Medicare plan may include dental coverage like regular check-ups and cleanings.
Vision benefit
Your Platinum Blue vision benefit consists of two parts – eye exam and eyewear (Choice and Complete plans).
For complete details log in to your member account to access your Evidence of Coverage document.
Resources
Find care
Find in-network doctors in your area. Make sure to log in or select your network before you search so you only see the doctors, clinics and hospitals that your Medicare plan covers.
Search for pharmacies and drugs
Search for in-network pharmacies and covered drugs (if your plan includes prescription drug coverage).
Payment options
You have convenient payment options if you have a monthly premium, which includes auto-pay and email reminders.
Your member ID card
Your member ID card will be mailed to you within a few weeks after your enrollment confirmation.
If you are an existing Blue Cross member, you will not receive a new member ID card unless you made a plan change or there are changes to the information being displayed on your current card.
Key components of your ID card:
- Your name, identification, and plan number
- The dollar amount you pay when you visit a provider
- Information about pharmacy benefits, if any
- Instructions to help providers submit claims
- Customer Service and plan phone numbers
Create member account
SVG
Get quick access to important member information
- See plan details and check coverage
- Track claims and pay your premium
- Check deductibles and out-of-pocket maximums
- Find in-network doctors in your area
- Search for covered drugs and in-network pharmacies
(if your plan includes prescription drug coverage) - View, download and print your ID card
- Access common plan forms and documents
Each member account requires a unique and valid email address.
Support
Questions? We can help
Call 1-866-340-8654, TTY 711
8 a.m. to 8 p.m Central Time
Monday through Sunday, October 1 through March 31
Monday through Friday, April 1 through September 30
You can also find this phone number on the back of your member ID card to reach a customer service representative who can help you with your specific plan.
SilverSneakers® is a registered trademark of Tivity Health, Inc., an independent company that provides health and fitness programs. Blue Cross Medicare Advantage, Platinum Blue, Senior Gold and other Medicare Supplement and SecureBlue plans are eligible.
TruHearing® is a registered trademark of TruHearing, Inc., an independent company who works with health plans to offer low out-of-pocket costs on hearing aids.
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