Helping you live your healthiest life.

You and Blue. Better together. 

Member Resources

Find Care

You can research providers and medical costs as a guest. Log in - Opens in a new window to find in-network providers only who are covered by your current health plan. 

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Find a provider

Search for doctors, hospitals and clinics.

New for 2025

Your Blue Cross Care Advocat​e is here to help

Get help with all your health care needs, whether it's help finding an in-network provider, a basic claim question or something more complex like discussing treatment options or managing a health issue.

7 a.m. to 6 p.m. CT

Monday through Friday

1-866-286-2948, TTY 711

Your Blue Cross Care Advocate is supported by on-site doctors, nurses, pharmacists, specialists and other experts so if they don't know the answer to your question, they can get it.

  • Get to know and understand your benefits
  • Find health care providers and arrange appointments
  • Compare and understand treatment options
  • Determine if a recommended procedure is covered
  • Answer questions about claims
  • Transfer medical records
  • Set and meet health goals

Benefits

Featured programs

Focusing on your health is easier with the right tools and support. Here's how we can help.

Log in - Opens in a new window to your Blue Cross member account to learn more about these benefits and others.

Omada for Diabetes Management

Online health coaching program

Omada can help you achieve and sustain your unique health goals one step at a time. 

Call 1-888-409-8687

Tobacco cessation

Quitting tobacco and vaping support

It's never too late to quit. Get support from a coach to finally kick tobacco to the curb! 

Call 1-888-662-2583 (TTY 711) to speak with a Wellness Coach. 

Behavioral Health Case Management

Behavioral health support

A free telephonic program designed to help members with their emotional health. 

  • Support care transitions
  • Identify helpful resources
  • Help you stay on track

Call 1-800-247-0999 to speak with a Health Care Advocate.

Maternity Management

Prenatal & postnatal wellness

A prenatal support program that gives members in-depth educational tools and more.

Call 1-800-793-6916 to speak with a Health Care Advocate. 

Depression support

Depression is different from normal feelings of sadness, grief or low energy. It's an illness that can cause both physical and emotional pain. If you suspect you or a loved one may be depressed, it’s important to address the problem right away. 

To find a behavioral health provider, use Find a doctor - Opens in a new window and search under “Behavioral Health Services”.

Summaries of Benefits and Coverage

PEIP Advantage High Plan

Level 1 PEIP Advantage High Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 2 PEIP Advantage High Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 3 PEIP Advantage High Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 4 PEIP Advantage High Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

PEIP Advantage Value Plan

Level 1 PEIP Advantage Value Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 2 PEIP Advantage Value Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 3 PEIP Advantage Value Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 4 PEIP Advantage Value Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

PEIP Advantage HSA Qualified Plan

Level 1 PEIP HDHP Single Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 2 PEIP HDHP Single Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 3 PEIP HDHP Single Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 4 PEIP HDHP Single Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 1 PEIP HDHP Family Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 2 PEIP HDHP Family Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 3 PEIP HDHP Family Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Level 4 PEIP HDHP Family Plan 2024 SBC - Opens in a new window - Opens PDF in a new window

Support resources

Support at your fingertips

Questions? We can help

Call Blue Cross customer service at 1-866-286-2948. 

  • Understand your member benefits
  • Check on a claim 
  • General plan or coverage questions

Hours: Monday - Friday, 7 a.m. - 6 p.m. CT

This phone number is on the back of your member ID card. 

Contact your employer

You should reach out to your employer first if you:

  • Are choosing new coverage and have questions
  • Have a qualifying life event like a change in your household or employment
  • Need to change your name, address, etc. 

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Innovo Benefits Administration

Your plan's administration and billing services.

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Prescription drugs portal

Learn about your prescription drug plan details and services.

The Omada program is from Omada Health, Inc., an independent company providing digital care programs.
Blue365® is a registered mark of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and/or Blue Shield plans.
Doctor On Demand® by Included Health is an independent company providing telehealth services.