Welcome new SecureBlue (HMO SNP) members
Our goal is to help you get the most out of your plan benefits and extras.
Get started with your SecureBlue plan
Create your member account
Your secure and personalized member account gives you quick access to important health information and resources specific to your plan benefits.
Get relevant and up-to-date information about your plan:
- See plan details and review coverage and benefits
- Access your summary of benefits and member handbook
- Search for covered drugs and in-network pharmacies
- View, download and print your ID card(s)
Your member ID card
Your member ID card gets mailed to you after your enrollment confirmation.
Key components of your ID card
- Your name, identification, and plan number
- Important phone numbers
- Instructions to help providers submit claims
Find a doctor
When you have a SecureBlueSM plan, you choose a doctor or clinic from our network to be your primary care clinic. They will get to know you and keep all of your medical records in one place.
Search online for a doctor in the network
You also have the option to connect with board-certified doctors and licensed therapists over live video using Doctor on Demand 24 hours a day, 7 days a week.
Find a dentist
Our plans cover dental services, including check-ups, cleanings and fillings.
For dental care, use the Delta Dental online directory. You must select the "Minnesota Select Dental" network to view dentists that are in-network.
Search the online dental directory
Or call toll free at 1-800-774-9049, TTY 711
Monday – Friday 8 a.m. to 5 p.m. Central Time.
Search for pharmacies and drugs
A pharmacy network is a list of pharmacies (drugstores) where you can get medicine at lower prices. Choose from many pharmacies in our network.
You may have to pay more for your medicine if you don’t use a pharmacy in network or your medicine isn’t on the formulary (drug list).
Search for pharmacies in the network
Search the formulary (drug list)
Or call toll free at 1-888-877-6424, TTY 711
24 hours a day, seven days a week.
More benefits to explore
Allowance for over-the-counter health and wellbeing items
Members have an allowance of $150 per quarter* to purchase select, over-the-counter (OTC) health and wellbeing items from the OTC Health Solutions catalog linked below. You can also order items online, over the phone or from a CVS store. If you need help placing an order, your Care Coordinator can help.
Extra dental benefits
You can get two crowns (two teeth per year), one root canal per year, and an electric toothbrush with up to three replacement brush heads per year.
Use the Delta Dental online directory to find an in-network dentist. You must select the "Minnesota Select Dental" network to view dentists that are in-network.
BlueRide Transportation services
BlueRideSM offers you a safe and reliable ride to covered medical, dental and pharmacy visits with providers in your plan’s network.
You can also use BlueRide to go to participating fitness locations, health and wellbeing classes, and Narcotics Anonymous and Alcoholics Anonymous meetings.**
Care Coordinator
A Care Coordinator is a licensed nurse, social worker or qualified healthcare provider who can help you:
- Access home healthcare, community-based services and local resources
- Understand your benefits and help get you enrolled in special programs
- Find transportation to doctor appointments
- Coordinate care between your primary care clinic and specialists
- Manage your care before and after a hospitalization
Your Care Coordinator will typically reach out to you within the first month of joining the plan. If you have not been contacted by a Care Coordinator, call Member Services at 1-888-740-6013, TTY 711 with any questions. The call is free.
Case Manager
If you have a major illness, injury or chronic health condition, you will be assigned a Case Manager. They will help you:
- Better understand and follow your treatment plan, condition or disease
- Find in-network providers and behavioral health support
- Set up doctor visits and follow-up appointments
- Answer questions between doctor visits
A Case Manager will be assigned to you based on your needs. Call Member Services at 1-888-740-6013, TTY 711 with any questions. The call is free.
Tools and resources
We recommend logging in to your member account to get the most out of your tools and resources.
Nurse line
Registered and experienced nurses are available anytime, day or night when you need medical advice or guidance on where to go for care.
Call toll free 1-888-275-3974, TTY 711.
Behavioral health crisis line
Receive information about mental health and substance use counseling.
Call toll free at 1-888-275-3974, TTY 711
24 hours a day, seven days a week.
Plan forms and documents
Access plan forms and documents you may need to use such as:
- Member Handbooks
- Formularies (drug lists)
- Provider and Pharmacy directories
- Legal information
- Civil rights notice
Translation and interpretation assistance
Get an interpreter for your doctor appointment if English is not your first language.
Call toll free at 1-888-740-6013, TTY 711.
Blue Cross and Blue Shield of Minnesota and Blue Plus is here to help and support you.
Have questions about your plan?
Call Member Services toll free at:
1-888-740-6013, TTY 711.
Help is available from 8 a.m. to 8 p.m. seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.
The call is free.