Get started with Blue Care Advisor
When you log in to our member website, you'll be directed to Blue Care AdvisorSM. It lets you seamlessly connect to all your benefits, claims, programs and more. You'll get information based on your benefits and history along with recommendations on steps you can take to improve your health.
Log in to the member website or download the app to get started.
Your Blue Cross Care Advocate is here to help
Get help with all your health care needs, whether it's help finding an in-network provider, locating testing resources for COVID-19, a basic claim question or something more complex like discussing treatment options or managing a health issue. Your Blue Cross Care Advocate is supported by on-site doctors, nurses, pharmacists, specialists, and other experts so if they don't know the answer to your question, they can get it.
- Get to know and understand your benefits
- Find health care providers and arrange appointments
- Compare and understand treatment options
- Determine if a recommended procedure is covered
- Review signs, symptoms, and risk factors for COVID-19
- Manage health issues and treatment plans
- Answer questions about medical claims and transfer medical records
- Set and meet health goals like quitting tobacco, losing weight or lowering stress
Get expert answers to your health questions with just one call - Monday through Friday 7 a.m. to 8 p.m., Central Time.
My Blue Cross Care Advocate 1-866-870-0361, TTY users call 711.
Get expert medical opinion and surgery decision support
You now have access to a Medical Ally for personalized and confidential one-on-one support to help you confidently make medical decisions. Alight Medical Allies can help you get a second opinion from top specialists, verify a doctor’s credentials and skills, confirm a diagnosis, and explore available treatment options.
If your doctor has recommended any of the following elective surgeries, a Medical Ally can help evaluate treatment options and alternatives to help you decide the best option.
- lower back surgery
- knee replacement
- weight loss surgery
- hysterectomy
To learn more or get started, call 1-888-361-3944 or visit mymedicalally.alight.com. You’ll need your company code, Cargill.
COVID-19 update
Due to the Public Health Emergency (PHE) expiring, effective 5/12/23, all COVID-19 treatment and testing will be covered according to your standard plan benefits, and cost-sharing applies. COVID-19 vaccines and boosters will fall under Preventive Care benefits and covered at 100% in-network. For more information, visit our COVID-19 resources page or contact Customer Service at 1-866-870-0361.
Preventive care services
Preventive care services are one of the best ways to keep you and your family healthy. Learn more about these services, including yearly checkups, screenings and immunizations:
Recommended preventive care services
Blue Distinction Centers® deliver quality specialty care and better outcomes
Blue Distinction is a designation awarded by Blue Cross to medical facilities that have shown expertise in delivering quality health care. Blue Distinction was developed to provide you with critical, objective information to make a smart decision about your specialty care. Look for a Blue Distinction Center if you need any of these: cardiac care, knee or hip replacement, spine or bariatric surgery, a transplant or complex or rare cancer treatment. You can see Blue Distinction information in the Find a Doctor tool. To access the tool, click the Find a Doctor link on the right side of the page.
