Member login help

This means the information you entered does not match an existing member record. Please enter your information again and watch out for: 

• The spelling of your first and last name need to match what's on your ID card exactly
• Do not include the two or three-letter prefix in the Member ID field

Reminder: You can not register for an online account until you have received your member ID number. 

SAMPLE ID CARD - CARDS CAN VARY

This means another member account is already tied to the email address you entered. 

For security reasons, two member accounts can no longer use the same email address. 

Please enter another email address. Choose an email address that you can log into in order to view the verification codes and customized messages we will send you.

If you manage the other account that uses the email address you initially entered, you could also adjust that email address by contacting customer service at the number on the back of your member ID card.

This means the email address you entered does not fit a standard email address format. 

Please make sure your email address has no spaces in it (especially before or after the “@”) and contains “.com”, “.net”, “.edu”, “.org” etc. 

Email addresses are not case sensitive, but what you enter in the “confirm email address” field does need to match what you entered first.

If you verify the email address is entered correctly, in some rare cases this error could also mean that another person is already using this address for their account. Before you can use the email address you entered, the other account would need to change its associated email address.

Please check what you entered if you receive this message. 

The email address must match the address you used to create your account. 

The verification code must match the last code you received from us. If you requested another code after waiting a while, the earlier codes will not work. 

A code is valid for 30 minutes. 

Make sure to submit the code after entering it.

Please be patient. The verification code may take up to 20 minutes to appear in your email inbox. 

Some users have successfully logged in before, but when they return, it appears the system is logging them in—only to send them back to the login page. 

To fix this:

• Click this link to force a logout - https://www.bluecrossmn.com/logout2
• Quit your browser
• Open it and log in again

If this does not help, you can also:

• Clear your browser's cache and cookies
• Try a new browser
• Log in using a private browser window 
  • Google Chrome: File > New Incognito window
  • Apple Safari: File > New Private window
  • Microsoft Edge: Settings and More (three dots icon in the upper right) > New InPrivate window

You will need:

• Your ID number that's on your member ID card
• Your first and last name (typed exactly as they appear on your card)
• Your date of birth (entered mm/dd/yyyy) 

Additionally, you will choose a password and enter a unique email address (that is not used for another Blue Cross account) to create your member account. 

SAMPLE ID CARD - CARDS CAN VARY

You may need to wait longer. The code will appear in your email inbox in 0-20 minutes. 

If you've waited 20 minutes, please check your spam folder for blocked email. 

If you're still having issues, please call the customer service number on the back of your ID card.

Yes. If you receive a message that your account is locked, you can "Reset your password" to unlock your account. 

If you already have an online account, you do not need to register again. You should log in (or reset your password. 

The first time you log into our updated experience you will be asked to verify who you are and what information you want us to use to contact you. One of these fields is “email address” and you can enter the new email address you’d like to use into that field. 

If you’ve already logged into the new experience and want to change the email address associated with your account, at this time you’ll have to call the customer service number on the back of your member ID card so a customer service representative can update your account profile.

Visit bluecrossmn.com/forgotpassword and follow the guided steps.

The first time you log into our updated experience you will be asked to verify who you are and what information you want us to use to contact you. One of these fields is “email address” and you can enter the new email address you’d like to use into that field. 

If you’ve already logged into the new experience and want to change the email address associated with your account, at this time you’ll have to call the customer service number on the back of your member ID card so a customer service representative can update your account profile. 

Follow the Forgot Password path so that you can check your email accounts for the automatic email sent by Blue Cross. That will verify which account was used and your password will not be reset unless you need to follow the steps to complete it.

You can also call the service number on the back of your member ID card. 

Bluecrossmn.com provides a lot of general information to help members, but your personal online account will let you see all the information specific to you and your plan. This includes health care claims, in-network doctors, your spending information and more.  

Anyone 12 and older who has an active plan/member ID can create a BCBSMN member account.  

Note: If you are the primary policy holder, you will be able to see detailed claim information for yourself and any dependents on your plan who are under 12 years of age. Anyone 12 and older with an active plan/member ID will need to create their own member account (with a different email address) to see detailed claim information.

Signing up for health care coverage and registering for online access to your personal information are two separate things. You are not required to set up an online account in order to maintain your health care coverage. 

We need specific information from you, like an email address you want associated with your online account, to complete the set-up. 

Passwords must:

• Be at least 8 characters 
• Include the following: 
  • One uppercase letter (e.g., A, B, C) 
  • One lowercase letter (e.g., a, b, c)
  • One number
  • One special character from this list: ! @ # $ % ^ & *

Each member account requires a unique email address to protect personal health information. 

You may be the primary account holder with other family members on your plan, but each member 12 years and older needs to have their own account with a unique email address. This follows Personal Health Information (PHI) security requirements and allows us to send tailored communications to each person.