## You can receive information over the telephone or by fax.



 

 

 

 

 ### Programming your phone

Using XZ5 as an example, the interaction would be as follows:

- For entering the letter X, press the nine key once and you’ll hear the number 9 repeated back to you
- Press the nine key again and you’ll hear the letter W repeated back to you; continue pressing the 9 key until you hear the letter X and press the # key
- Repeat this pattern for each letter and number

For automating systems, callers should program the phone to enter the correct numbered key 1-4 times (depending on the number or letter you want) followed by the # key, and repeat until all numbers and letters are set.

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Fax-back option

You can have a three-page summary of a member’s benefits faxed to you as an option through Blueline. You may select from the following six types of benefits:

- Co-pay, deductible, co-insurance, and out of pocket benefit information
- Chemical dependency
- Chiropractic
- Hospital with ER
- Mental health or MH/CD combined
- Therapies (PT, OT, ST)

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Pharmacy information

For pharmacy providers, Blueline will provide the following Prime Therapeutics® information:

- Carrier number
- Group number
- Plan code
- Drug deductible or copay amount



 

 

 

 

 

### Access Blueline

Have your provider ID and member ID ready.

Call **(651) 662-5200** or **1-800-262-0820**.

Hours:  
Monday – Friday, 6 a.m. to 8 p.m.  
Saturday, 6 a.m. to 1 p.m. (except the first Saturday of each month)  
  
Self service is available 24/7 except for scheduled maintenance times and case functionality.