Are you a problem-solver who can think on your feet? Are you comfortable with a computer, and spending your days on the phone, helping customers with all types of questions? If so, consider a customer service position.

The “voice” of Blue Cross

You’ll be the valued “voice” of Blue Cross, directly interacting with our customers over the phone. The employers and members who buy our products will count on you to provide answers about benefits, claims, eligibility, membership, and much more. You’ll also be a key link for the providers and agents in the community who serve our customers.

Paid training and bonuses

Before you begin, you’ll receive eight intense weeks of paid training. Soon, you'll be on your way to becoming an expert on the complex world of health plans. After six months as a trained, working representative, you’ll be eligible for monthly bonuses based on your performance.

Flexible hours — no weekends!

Blue Cross offers multiple shifts with hours ranging from 7 a.m. to 8 p.m., Monday through Friday.

Promotional opportunities

No matter where you start in our customer service area, there are opportunities to explore related career paths or advance in the career path you’ve chosen. The area is staffed with: representatives, senior representatives, technical specialists that help with more complex customer questions and client advocates that work directly with our employer groups.

Interaction with other departments

At Blue Cross, we know that great customer support is a result of interacting with other areas of the organization to resolve issues. Teams within customer service are segmented by client type. Customer service representatives can specialize in:

• Major and national accounts
• Individual members/small group accounts
• Large accounts
• Agents and agencies
• Behavioral health care
• Federal and state government employees
• Medicare
• Public programs

Skills we value

The quality of service Blue Cross provides to each and every customer is very important, so we hold our service representatives to very high standards. We evaluate job performance based on a representative’s:

• Conscientiousness
• Service orientation
• Communication effectiveness
• Self-assurance
• Compassion

There are practical performance measures, too. Reports will show the accuracy of your responses to questions, issue resolution timelines and other key skills data. Bonuses and other rewards will depend on how well you perform on these measures.

You’re a promising candidate if you’ve had a previous role interacting with customers in person or over the phone. We’re looking for people who have a desire to serve, good problem-solving skills and an interest in health care.