Blue Cross values
Blue Cross and Blue Shield of Minnesota — a nonprofit organization — was chartered in 1933 as Minnesota’s first health plan. For 80 years we’ve made a healthy difference in people’s lives. We promote a wider, more economical and timely availability of health services for the people of Minnesota. We advance public health and promote the art and science of health care.
As a company, we live these values to ensure quality and affordable health care:
- Respect – treating everyone with integrity and empathy
- Accountability – taking responsibility for our actions and decisions
- Imagination – being creative and inventive in our work
- Courage – having the conviction to do the right thing
Our values are reflected in areas like these:
Code of conduct
Our code of conduct provides guidance and raises awareness of rules that affect our business.
Preventing health care fraud
Health care fraud is a serious concern for Blue Cross and the entire health insurance industry.
Privacy practices
Blue Cross is committed to safeguarding members' personal information.
Member rights and responsibilities
Knowing your rights and responsibilities as a member and consumer helps you get the most from your coverage.
Complaints and appeals
If you disagree with an action we’ve taken, call customer service for an explanation at the number on the back of your member ID card. If you aren’t satisfied, you may request a review of your concerns.