How members can contact us
Choose from a few ways to reach us:
1. Call the number on the back of your member ID card
If you are a Blue Cross member, the best way to reach us is by calling the number on the back of your member ID card. With that number, you'll quickly reach a representative trained to help you with your specific plan.
2. Call the general line
If you don’t have your member ID card handy, you can call our general line. When you call this number, you will get a voicemail system that is designed to help with many different kinds of inquiries. Please note that it may take a few minutes to reach customer service using this system.
(651) 662-8000
1-800-382-2000
TDD 1-888-878-0137
3. Send a secure e-mail
If you prefer e-mail and have questions about health benefits or claims, you can send us a secure e-mail. To do this, sign in or register on myBlueCross. Once you are signed in, look for access to your secure e-mail box.
We need you to use this secure e-mail box to protect your personal health information. We are required by law to protect this information, which includes your name, claims and other information you may have questions about.