BLUELINE phone self-service

BLUELINE is an automated voice response system. The system provides information on a member’s primary care clinic, benefits, eligibility or claim status. Receive information over the telephone or by fax.

Access BLUELINE by calling (651) 662-5200 or 1-800-262-0820. Please have your provider ID and member ID ready when you call.

Hours:
Monday-Friday
6 a.m.- 8 p.m.
Saturday
6 a.m.- 1 p.m. (except the first Saturday of each month)

Self service is available 24/7 except for scheduled maintenance times and case functionality.

Programming your phone

Using XZ5 as an example, the interaction would be as follows:

  • For entering the letter X, press the nine key once and you’ll hear the number 9 repeated back to you
  • Press the nine key again and you’ll hear the letter W repeated back to you; continue pressing the 9 key until you hear the letter X and press the # key
  • Repeat this pattern for each letter and number

For automating systems, callers should program the phone to enter the correct numbered key 1-4 times (depending on the number or letter you want) followed by the # key, and repeat until all numbers and letters are set.

Fax-back option

You can have a three-page summary of a member’s benefits faxed to you as an option through BLUELINE. You may select from the following six types of benefits:

  • Co-pay, deductible, co-insurance, and out of pocket benefit information
  • Chemical dependency
  • Chiropractic
  • Hospital with ER
  • Mental health or MH/CD combined
  • Therapies (PT, OT, ST)

Pharmacy information

For pharmacy providers, BLUELINE will provide the following Prime Therapeutics® information:

  • Carrier number
  • Group number
  • Plan code
  • Drug deductible or copay amount