BLUELINE is an automated voice response system. The system provides information on a member’s primary care clinic, benefits, eligibility or claim status. Receive information over the telephone or by fax.
Access BLUELINE by calling (651) 662-5200 or 1-800-262-0820. Please have your provider ID and member ID ready when you call.
6 a.m.- 8 p.m.
6 a.m.- 1 p.m. (except the first Saturday of each month)
Self service is available 24/7 except for scheduled maintenance times and case functionality.
Using XZ5 as an example, the interaction would be as follows:
For automating systems, callers should program the phone to enter the correct numbered key 1-4 times (depending on the number or letter you want) followed by the # key, and repeat until all numbers and letters are set.
You can have a three-page summary of a member’s benefits faxed to you as an option through BLUELINE. You may select from the following six types of benefits:
For pharmacy providers, BLUELINE will provide the following Prime Therapeutics® information: